Case Manager

July 27, 2023
$65000 - $65000

Job Description

Fantastic opportunity to grow your career in Insurance, and all from the comfort of your own home!

Are you a driven and enthusiastic individual looking to embark on a rewarding journey to kickstart or advance your career? Look no further, as we have an incredible opportunity just for you!
We are currently seeking highly motivated professionals to join our prestigious client as a Case Manager, where you will play a pivotal role in providing dedicated and exceptional service to insurers and the client Trustee.
As a Case Manager, you will be the key point of contact for members and claimants, offering personalised support and attention to every claim. No two claims are the same, and you will have the chance to make a real difference by ensuring each individual receives accurate and timely information, all delivered with the utmost respect and sensitivity.

What are the benefits?

  • Comprehensive Training provided.
  • Embrace Work-Life Balance with WFH options.
  • Dynamic and supportive environment
  • Job security and fantastic career progression opportunities

What will you be doing?

  • Taking ownership of the claim and ensuring regular and proactive follow-up contact
  • Create a positive experience by quickly establishing rapport with members.
  • Lodge Death Insurance Claims or Disability claims and help assess by collecting relevant documents
  • Effectively manage difficult conversations by actively listening, empathising, and identifying the member or clients’ real needs
  • Manage a portfolio of claims and ensure an elevated level of customer service is upheld

What do you need?

  • Customer service experience in a call centre environment
  • Experience with processing TPD and Death claims processing ideal.
  • Insurance experience highly advantageous
  • Excellent analytical and problem-solving skills
  • Ability to self-manage, prioritise work and oversee multiple tasks
  • Understand and empathise with members needs

For a confidential discussion about this opportunity, please call Kayla Price on 0432 761 888 or send your application to [email protected]
At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we’d love to hear from you!
If you know someone looking for a job, refer them to us and we’ll give you $500* if we find them a new role!