Member Service Consultant

Job Description

Our client is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

Who will you be working with?

Our client is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

By accompanying their core member and employer administration with a full range of value-added services, they offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of their proprietary systems, in conjunction with their integrated analytics offering, allow them to innovate and grow with the needs of their clients.

Within this role, you will be the first point of Member contact for a range of superannuation and retirement inquiries. The role requires you to explore the needs of members beyond their initial enquiry, with the aim of offering products and services to add further value to member’s superannuation and retirement accounts.

Benefits:

• Opportunities to grow within the Finance industry.
• Opportunity to go permanent within the company.
• Strong team-based culture with ongoing training and support
• Modern office environment
• Excellent training and development at start up.
• Potential to extend contract role with growth in the company.

Key Responsibilities will include:

• Deliver high quality customer service on inbound and outbound calls
• Servicing Members through a number of other channels such as email, and written correspondence
• Provide efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution to ensure an outstanding member experience
• Identify opportunities with callers to provide information regarding “Value Add” services without providing financial advice.
• Achievement of all Key Performance Indicators and internal Service Level agreements

Skills and Experience

• Highly organised with that “can do” attitude.
• Excellent customer service and relationship building skills.
• Strong communication skills both written and verbal.
• Ability to work in a team-based atmosphere
• A positive, empathetic approach
• Self-motivated and able to work with minimal direction.
• Experience within a similar role or industry.

For a confidential discussion about this opportunity, please call Kayla Price on 0432 761 888 or send your application to [email protected]

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we’d love to hear from you!

If you know someone looking for a job, refer them to us and we’ll give you $500* if we find them a new role!

#SCR-kayla-price