Job Description

Our client is a long service leave provider for the construction industry with a solid reputation and is looking for a ambitious consultants to join their quickly growing team.

The Role:

As a Claims Consultant you will be responsible for lodging approx 8. claims a day for clients that are eligible to claim back their long service leave, review all their information and process the payments whilst delivering excellent customer service.

What are the benefits?

  • Energetic culture and working atmosphere
  • Supportive team and management
  • Opportunity for permanent position
  • Generous salary package
  • Above average Superannuation
  • 17.5% Annual Leave loading
  • Well -Developed Health & Well being program
  • WFH Flexibility

What will you be doing?

  • Manage the effective resolution of claim applications and associated activities with a relationship-based approach focusing on engaging, educating, and empathising with members.
  • Work effectively to deliver on service level and quality targets at an individual level, providing a positive member experience.
  • Identify, address, and resolve case related issues and complaints, escalating where appropriate, and identifying areas for continuous improvement in processes, capability and/or behaviours.
  • Take responsibility and drive own personal performance and development
  • Perform a range of day-to-day administrative duties

What do you need?

  • Customer Service experience within financial services (banking, insurance, superannuation or claims)
  • Experience within a fast paced or call centre environment
  • Effective communication, negotiation and influencing skills
  • Highly organised with that “can do” attitude
  • Ability to work in a team-based atmosphere

For a confidential discussion about this opportunity, please call Amy Hatfield on 043
5 727 524

or send your application to ahatfield

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we’d love to hear from you!

If you know someone looking for a job, refer them to us and we’ll give you $500* if we find them a new role!